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Privacy Policy for SuperNova Cars

Last Updated: [24/02/2026]

At SuperNova Cars (“we,” “us,” or “our”), accessible from https://www.supernova-cars.com, your privacy is a priority.

This Privacy Policy document outlines the types of information we collect and record when you use our service, and how we use, protect, and sometimes share that information.

We are a local car rental agency based in Marrakech, Morocco.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several different types of information to provide and improve our service to you, primarily to process your car rental bookings and communicate with you effectively.

a. Personal Data
While using our website or making a reservation, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This includes, but is not limited to:

  • Full Name : SuperNovaCars SRL
  • Email Address : carsosomar@gmail.com
  • Phone Number (+212 660882589)
  • Postal Address : 40000

b. Rental-Specific Information
To fulfill your rental contract, we legally require:

  • Driver’s License Details: Number, issuing country, and validity date (held for at least 1 year). For non-Moroccan licenses, we may also record International Driving Permit details if provided.
  • Passport or National ID Number: Required by Moroccan law for all rental agreements.
  • Credit Card Information: We collect payment card details to process rental payments and hold the security deposit. Please note: We do not store full credit card details on our servers after the transaction is complete. Payments are processed securely through our payment gateway.

c. Travel Details

  • Flight Number & Arrival Time: To facilitate our free airport pickup service for rentals of 3+ days.
  • Accommodation Details: The name and address of your hotel or riad in Marrakech to arrange vehicle delivery.

d. Usage Data
We may collect information on how our website is accessed and used. This may include your computer’s Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, and other diagnostic data.

2. How We Use Your Information

SuperNova Cars uses the collected data for various purposes:

  • To process and manage your booking: This includes creating your rental contract, processing payments, and managing the security deposit pre-authorization.
  • To communicate with you: We use your email and phone number to send booking confirmations, modifications, reminders (as per our 48-hour cancellation policy), and important updates regarding your rental.
  • To provide delivery services: To arrange for our driver to meet you at the airport or deliver the car to your accommodation.
  • To verify your identity and eligibility: To ensure you meet our driver requirements (minimum age, valid license) and to comply with Moroccan legal identification standards.
  • To improve our customer service: Your information helps us respond to your customer service requests and support needs more efficiently.
  • To send periodic emails: We may use the email address to send you information and updates pertaining to your booking. If you opt-in to our newsletter, you may receive occasional company news, updates, or related service information. You can unsubscribe at any time.

3. Legal Basis for Processing (GDPR)

For users from the European Economic Area (EEA), our legal basis for collecting and using the personal information described depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

  • We need to perform a contract with you (your rental agreement).
  • You have given us permission to do so (e.g., for marketing).
  • The processing is in our legitimate business interests (e.g., fraud prevention) and it’s not overridden by your rights.
  • We need to comply with the law (e.g., maintaining records for Moroccan tax authorities).

4. Sharing Your Information

We respect your privacy. We do not sell, trade, or rent your personal identification information to others. We may share information in the following limited situations:

  • Service Providers: We may employ third-party companies and individuals to facilitate our website (e.g., hosting providers), process payments (payment gateways), or provide customer service. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
  • Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation (such as a court order or request from Moroccan authorities).
    • Protect and defend the rights or property of SuperNova Cars.
    • Prevent or investigate possible wrongdoing in connection with our service.
    • Protect the personal safety of users of the service or the public.

5. Data Security

The security of your data is important to us. We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. We use secure socket layer technology (SSL) for data transmission. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with Moroccan tax or contract laws), resolve disputes, and enforce our legal agreements and policies.

7. Your Data Protection Rights (GDPR & General Rights)

You have certain rights regarding the personal information we hold about you:

  • The right to access, update or delete the information we have on you.
  • The right of rectification. You have the right to have your information corrected if it is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of your information in a structured, machine-readable format.
  • The right to withdraw consent. Where we rely on consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.

8. Third-Party Links

Our website may contain links to other sites that are not operated by us (for example, payment processors or map services). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Cookies

We may use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

10. Children’s Privacy

Our service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, or to exercise any of your data rights, please contact us:

SuperNova Cars

  • Email: [Insert your company email address here]
  • Phone: [Insert your company phone number here]
  • Address: [Insert your physical business address in Marrakech, Morocco here]